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Troubleshooting Recommendations

If after installing and configuring the module you are not seeing any recommendations, refer to the following list for possible solutions:

  • It is possible that the module has not had enough time to collect behavioral data. Allow the system to run for 24 hours so it can start collecting data.

  • If you are not seeing the recommendations that you configured, it is possible there is not yet sufficient data to build recommendations for the user.

  • The SaaS Environment ID or API Key are invalid. If you get an error after specifying your SaaS Environment ID or your API key during the product recommendations initialization, check to make sure you have entered the SaaS Environment ID and API key correctly.

Catalog SaaS Export module

For issues related to the Catalog SaaS Export module:

  • Confirm the modules are enabled. The saas-export metapackage installs the following modules, all of which must be enabled:

  • Check the logs. Make sure there are no errors associated with the above modules.

  • Refresh Configuration cache. Go to System > Tools > Cache Management, and clear the configuration cache.

  • Confirm the Product Feed indexer is set to Update by Schedule.

  • Confirm the indexers and cron jobs are running.

  • Confirm there is data in the catalog_data_exporter_products database table.